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SHIPPING & RETURNS

SHIPPING POLICY

We are committed to providing efficient shipping methods and transparent costs to ensure a seamless experience for our customers. Our packaging is designed to protect the environment while safeguarding the quality of our products. With our straightforward language, we aim to build trust and loyalty, ensuring that our customers remain satisfied with their purchases.
 
We understand the importance of a clear shipping policy. Our goal is to make the process as simple and transparent as possible. We want to provide our customers with peace of mind, so they can shop with confidence.

RETURN & EXCHANGE POLICY

We strive for perfection , however we also know that this cannot be acheived 100% of the time... 

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product of the same value, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

  • Discounted items are final and cannot be returned or exchanged.

  • If the item is faulty on delivery, then the returned items must have no visible signs of wear or use.

  • We cannot refund used items, if you have an issue with the product, please let us know and we will endeavor to resolve the issue. We are here to help.

To initiate a return, please complete the following steps:

Please send an e-mail to: info@byfullstop.com, with your Name, date of Purchase and what the problem is. We will endeavor to resolve the problem as quickly as possible.

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